Product Inquiry & Support for Magento 2

Product Inquiry & Support for Magento 2 is an extension to submit product inquiries from the product view and category pages to provide support and increase customers engagement. The customer can submit a question or doubt and follow up the inquiry privately.
It is better than the contact us form as the admin can design a specific type of questions at the product level to get enough information. It is easy for the users to submit the form with a predefined set of fields.
We have used the indexer to boost the performance.

Compatible with:

Magento Compatibility:2.3, 2.4

Extension VERIFIED By: Magento Marketplace

Magento Cloud

Magento Cloud

hyva

Hyvä

$119.00

Product Inquiry & Support by Magediary allows the customers to submit the product inquiries from the product and category pages. It extends the customer support by adding an extra feature from which customers can submit the inquiry about any specific product.

The admin can provide supports to the users by follow up the submitted inquiries from the backend so you never missed any inquiry.

Create and manage forms dynamically from the backend.

Supported field input types are:

  • Text
  • Textarea
  • Radio
  • Checkbox
  • Dropdown
  • Mutiselect
  • Hidden
  • Customer - First Name
  • Customer - Last Name
  • Customer - Email
  • File Attachment

Features

  • Create unlimited number of inquiry forms
  • Enable the form specific to the customer groups and stores and set the time interval
  • Hide Price and/or Add to Cart button while the particular form is enabled
  • Guest users can view and follow up inquiries from the link shared via an email
  • Registered users can manage submitted inquiries from my account section

Email Notifications

  • The admin gets when the user submits a new inquiry and a new reply is submitted by the customer.
  • The customer gets an email when the admin submits a new reply to the submitted inquiry.
Version 1.0.2
- Fix the post checkbox and multi-select inputs
- Fix the inquiry pop-up scrolling issue
- Fix the compatibility issue for Magento 2.4.6

Version 1.0.1
- Fix the ACL issue

Version 1.0.0
- Initial Release
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Product Inquiry & Support for Magento 2

Reasons to Choose Magediary

Clean Code

Our extensions are built with clean, modular code that strictly follows Magento coding standards and security practices, ensuring the best quality, performance, and safety for your eCommerce store.

Personalized Developer Support

Get resolutions and expert assistance directly from our developers. Raise a support ticket for immediate help with fixes, updates, and guidance tailored to your needs. As every business has its own specific needs we have made it easier to modify our solutions and make them accessible to all products.

Composer Installation Support

Seamlessly install our extensions, including Hyvä-compatible extensions, using Composer. Enjoy hassle-free integration, smooth updates, and easy future upgrades.

Easy Enhancement

Our core code is totally editable so our clients can modify it in case of necessity. We also provide our own service to modify code upon request. Please contact us for more details on modifications.